Delivery and Shipping
As each and every item is hand made for you, I do require some time after you place your order to actually make it. In most instances, I will aim to process your order within 5 working days. At peak times, such as Christmas this time frame may increase. If in any doubt please contact me directly to check.
If you're in a rush and are looking for something specific, please get in touch directly to enquire and I'll do my best to help you. Some items may be kept 'in stock' and partially made in advance, meaning that I may be able to get your order in the post quicker than the time stated.
All items shipped are insured to the value you paid, you will also be provided with a tracking reference when dispatch is confirmed. If an item is lost in the post, I am unable to replace it until the investigation with the shipping provider has been completed.
Free shipping is offered on all UK purchases. The delivery aim from the shipping providers are 2-4 working days.
A delivery upgrade for next working day delivery is also available at additional cost. However, please note that you still need to allow time to make the item and this service expedites the shipping element only. If you are in a rush, please contact me directly to discuss your requirements and I'll do my best to help.
Expedited delivery services to Europe and the USA may be able to be sourced at specific request and additional cost.
I will always offer advice if you get in contact to work out the best delivery options to try and hit your deadlines.
Some deliveries will require a signature. This is often value dependant and required by the carrier for insurance purposes.
Worldwide deliveries are made with Royal Mail and the destination countries partner postal carrier and vary in time scales. For a guide to their delivery aims, see below:
Europe 5-7 working days
US & Canada 7-10 working days
Australia & Far East 7-10 working days
Rest of the World 7-10 working days
Our standard world wide shipping costs are as follows :
UK Free (or £5 for next working day delivery)