Delivery and Shipping

As each and every item is hand made for you, I do require some time after you place your order to actually make it. These time frames are stated on the page description. Please use these as a guide for your own time frames.

If you're in a rush and are looking for something specific, please get in touch directly to enquire and I'll do my best to help you. Some items may be kept 'in stock' and partially made in advance, meaning that I may be able to get your order in the post quicker than the time stated.

All items shipped are insured to the value you paid, you will also be provided with a tracking reference when dispatch is confirmed. If an item is lost in the post, I am unable to replace it until the investigation with the shipping provider has been completed.

Standard UK shipping is 2-4 working days (via Hermes), however there is a delivery 'upgrade' at additional cost for 'Royal Mail Next Day' delivery. Please note that the time required to make your item may still be required, so please ask for clarity hello@lucysymonsjewellery.co.uk

Expedited delivery services to Europe and the USA may be able to be sourced at specific request and additional cost.

I will always offer advice if you get in contact to work out the best delivery options to try and hit your deadlines.

Some deliveries will require a signature. This is often value dependant and required by the carrier for insurance purposes. If you have any questions about this just get in touch.

Standard UK deliveries are made with Hermes and take 2-4 working days.

Expedited UK deliveries are made with Royal Mail and will be delivered the next working day.

Worldwide deliveries are made with Royal Mail and the destination countries partner postal carrier and vary in time scales. For a guide to their delivery aims, see below:

Europe 5-7 working days

US & Canada 7-10 working days

Australia & Far East 7-10 working days

Rest of the World 7-10 working days

Our standard shipping costs are as follows : 

UK £2 (or £5 for next day delivery)

Europe £7.50 

Worldwide £8.50